How To Fix Amazon Prime Video Unavailable Error?

Have you encountered the dreaded Amazon Prime Video unavailable error? Here are the troubleshooting steps to fix this common error. It is known as playback_renderer_error as well.

Amazon Prime Video continues to expand its catalog of great TV series and movies. From Jack Ryan to new Lord of the Rings: Rings of Power show, there is no doubt that the library of Prime Video will only get bigger and better in the future. The platform also comes with a mobile app to offer movies and shows on the go. While it is great to watch the new episodes of our TV show on mobile, most users have encountered a frustrating issue.

Amazon Prime Video unavailable error prevents users from watching anything on the platform. Based on the reports coming from countless users, this issue persists even though they have performed several methods.

Why Does Amazon Prime Video Unavailable Error Occur?

There may be several reasons why the video unavailable error occurs on Amazon Prime Video. Server maintenance to an outdated version of the app can cause this issue as well. That's why checking if the servers are down is usually the first thing you should do. We also suggest updating the app and making sure you are running the latest version.

Here's the complete error message that most users have encountered recently.

We're unable to play your video right now. Please try again in a few minutes or contact Amazon Customer Service. Error code: PLAYBACK_RENDERER_ERROR

video unavailable

In this extensive guide, we will focus on this issue and its possible fixes more thoroughly. Follow the troubleshooting steps below to make sure you can watch the next episode of your favorite TV show.

1. Check if There Is a Server Outage.

This is the first and the easiest method you can try. See if the Amazon servers are down if you are experiencing the notorious PLAYBACK_RENDERER_ERROR.

  • Open the search engine.
  • Type DownDetector Amazon Prime Video.
  • See if there is a problem with the servers.

2. Update the Amazon Prime Video App.

Update the app to make sure you have the latest version installed. Outdated versions tend to cause issues like Amazon Prime Video unavailable errors.

  • Open the app store.
  • Type Amazon Prime Video.
  • Update the app to the latest version.
video unavailable

3. Disable Your Vpn.

Consider disabling your VPN temporarily before you start your watching session on Amazon Prime Video.

4. Log Out From Your Account.

A simple action of relog might fix our problem. Let's see how you can log out of your account and log back in.

  • Tap on the profile icon at the top-right corner of the screen.
  • Scroll down until you see Sign out of all Amazon apps.
  • Tap on the button Sign out to confirm.
video unavailable error

5. Clear Cache.

The cache is a subset of data that your phone depends on when it runs an app. It allows it to load faster by using the previously downloaded data.

But it can also include corrupted files that can damage your experience while using the app. That's why we will clear the cache of the app to get a fresh start.

  • Open Settings.
  • Select apps.
  • Tap on Manage apps.
  • Scroll down until you see the Prime Video app.
  • Tap on Clear data and select Clear cache.
fix video unavailable error

6. Add the Show to the Watchlist and Try Watching It From That Section.

A number of users share that they were able to fix the video unavailable error with this method. Follow the steps below to add the show you want to watch to the Watchlist.

add show to watchlist

7. Disable Hardware Acceleration.

Hardware acceleration is a useful feature that enhances the visual quality of videos on the platform. But it can also cause errors as well. Here's how to disable hardware acceleration on Amazon Prime Video:

  • Open the Settings menu in the Amazon Prime Video app.
  • Navigate to the Stream and Download tab.
how to fix video unavailable error
  • Find the Use hardware acceleration option and disable it.

8. Uninstall the App and Reinstall It Again.

As a classic method, consider uninstalling Amazon Prime Video. You can then download it again from the app store to get a clean start.

Here's how to uninstall Amazon Prime Video from your phone.

  • Open Settings.
  • Select apps.
  • Tap on Manage apps.
  • Scroll down until you see the Prime Video app.
  • Tap on Uninstall and confirm the process.

9. Restart Your Device.

The good old restarting method can be quite effective. Try restarting your device if you remember the code to enter into the PIN lock.

  • Hold down the power button of your phone.
  • Tap on Power off when this screen appears.
fix renderer_playback_error

10. Switch to Mobile Data.

You might be experiencing this issue because of the slow internet connection as well. Try switching to your mobile data to see if you can watch videos on the platform.

Here's how to enable mobile data:

1 turn on mobile data

Here's how to fix PLAYBACK_RENDERER_ERROR, also known as Amazon Prime video unavailable error. We hope the methods above fix this dreaded issue