A Minnesota DoorDash driver thought she was dealing with a canceled order and a support call. By the next day, she was locked out of her Dasher account, and more than $400 in earnings and savings was gone.
Donna Olheiser, a DoorDash driver from Brooklyn Park, told FOX 9 she uses her delivery income to help pay for groceries and her grandchildren’s activities.
She has earned about $13,000 across a few thousand deliveries with the company, according to the station.
Then a fake support call tied to a DoorDash order gave scammers a way into her account, drained the money she had saved for a family trip, and left her unable to keep delivering.
The Call Came While She Was Picking Up An Order
Olheiser told FOX 9 she received a call Saturday night that appeared to come from DoorDash while she was picking up an order.
The situation involved a canceled order, and the caller posed as DoorDash support. In the confusion, Olheiser said she provided information to verify her account because she wanted to make sure she would still be paid for her time.
A driver may be standing inside a restaurant, dealing with a cancellation, watching the clock, and trying to keep the delivery from turning into unpaid time.
The caller turns that moment into an account problem. Instead of giving the driver time to open the app or contact real support, the fake support agent asks for verification information while the driver is still trying to finish the order.
By The Next Day, Her Account Was Gone
Olheiser said she completed a few more deliveries after the call. The next day, when she tried to log in during lunchtime, the Dasher app acted as if she needed to sign up as a new driver.
Scammers had accessed her account, drained more than $400 in earnings and savings, and deactivated her as a driver, according to FOX 9. The stolen money had been meant for a Florida dance competition trip for her grandchildren.
The Scam Hits More Than One Paycheck
The loss was not only the money already sitting in the account. Olheiser told FOX 9 she could no longer dash, and DoorDash support agents could not confirm her identity as a driver. She said reactivation could take months.
A stolen delivery account can take money already earned, block future income, and leave the driver trying to prove they are the real account holder.
Another DoorDash driver, who did not want to speak publicly, told FOX 9 he was targeted by a similar scam. In that case, the scammers held his account ransom instead of emptying it, the station reported.
The Fake Support Script Is Built Around Verification
DoorDash warns Dashers that support will never need their password to help them.
The company’s account-protection guidance says it is a scam if someone calls claiming to be DoorDash Support and gives a password the driver is supposed to use so the caller can access the account. DoorDash also warns drivers not to enter Dasher account credentials into any app or website other than the Dasher app or DoorDash.com.
Verification codes create another opening. DoorDash says a 6-digit code may be sent by email or text as part of its account-verification process, but the code is meant to be entered by the user inside the platform.
Police told FOX 9 that drivers should never share secondary identification codes over the phone, no matter who claims to be calling.
The Order Problem Creates The Pressure
A small order, canceled order, pickup issue, or payment concern can make a driver more willing to answer quickly and cooperate. The caller may say the code is needed to cancel the order, verify a payout, keep the account active, unlock the ability to dash, or make sure the driver is paid.
If the code was sent to the driver’s phone or email, it was meant for the driver’s account screen, not for a person on the phone.
The safer move is to end the call and contact DoorDash through the Dasher app, especially when the caller asks for a password, verification code, bank details, debit-card information, or a change to the driver’s payout method.
Drivers Should Check The Account Immediately
DoorDash tells Dashers who believe their account has been compromised to immediately change their password in the app’s Settings tab.
The company also tells drivers who believe a payment is missing or incorrect to log in and double-check their bank account information, including the routing and account numbers, before contacting support for a payment review.
Drivers who may have shared account information should check the earnings tab, payout method, linked bank account, Fast Pay or DasherDirect information, email address, phone number, and recent account-change messages.
They should also save screenshots, phone numbers, order details, texts, emails, payment records, and any account-change notifications before reporting the incident through DoorDash support, the bank or card provider, and local police.