A 72-year-old DoorDash driver in Wayne County, Michigan, says a caller posing as a company employee tricked him into sharing banking information while he was working.
The suspected scam happened June 12 at about 8:24 a.m. in the 1600 block of Fleetwood Drive in Grosse Pointe Woods, according to ClickOnDetroit.
The driver told police he received a phone call from a man who claimed to work for DoorDash. The caller allegedly said he needed to make a deposit into the driver’s account and asked for his debit-card information.
After the driver provided the information, police said the caller changed the story. He allegedly claimed there was fraudulent activity on the account and demanded the driver’s password and PIN so he could change the account credentials.
The Call Shifted From A Deposit To Account Access
According to ClickOnDetroit, the driver became suspicious after he tried to use his debit card and discovered he could no longer access his account.
DoorDash Says It Will Not Ask For Passwords Or Security Codes
DoorDash’s Dasher Help Center gives a direct warning: no one from DoorDash will ever ask for a password or security code.
The company says drivers should not share that information even if the request appears to come from support or the person knows specific details about an order. DoorDash also warns that giving out a password can let scammers change bank-account information and send a driver’s earnings to an account they control.
The company lists common scams against Dashers, including calls or texts from someone claiming to be “Support,” urgent claims that a password is needed to keep dashing, and offers of bonuses or financial assistance that require account credentials.
The Safer Move Is To End The Call And Use The App
DoorDash tells drivers who receive one of these calls to hang up or stop texting, then contact support directly. If the driver is on a dash, that means using the “?” or “HELP” button inside the Dasher app instead of staying with the caller.
Drivers who already shared a password should change it immediately, then go to the Earnings tab and verify that the bank account listed there is their own. DoorDash also says Dashers who use Fast Pay should confirm that the debit-card details still belong to them.
A gig-work account is also a paycheck account. A scammer who changes payout details may be able to reroute earnings before the driver realizes the account has been altered.
Bank Details Should Be Checked Before The Next Payout
A Dasher who sees a changed bank account, unfamiliar Fast Pay card, missing earnings, login trouble, or unexpected password reset should contact DoorDash through the app or official support page, then contact the bank or card issuer if debit-card information was shared.
Police reminded residents to be cautious of unsolicited calls asking for banking information, passwords, PINs, or other personal details. Legitimate companies typically do not ask customers to provide sensitive account information over the phone.